Fare Types

Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.

Important note:

- Once the E-ticket has been sent to registered email address, we have fulfilled our obligation to provide the service. We will not be responsible for handling situations that arise after you have made a ticket exchange, cancellation or refund as a voucher directly with Garuda Indonesia.

- As a ticket agent, it is our responsibility to provide air tickets according to your booking. You have to check the most updated travel regulations in the government website of your destination country, as well as your country of departure. We will not be responsible in the event that you are not allowed to travel due to failure to meet government regulations.

- In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

I. For the Garuda Indonesia tickets:

CLASS

CHANGES

CANCELLATION

BEFORE DEPARTURE DATE

ON/AFTER DEPARTURE DATE

BEFORE DEPARTURE DATE

ON/AFTER DEPARTURE DATE / NO-SHOW

DOMESTIC FLIGHTS

ECONOMY SPECIAL PROMOTION

 Permitted with fee

 

Permitted with fee + No-show fee

NOT PERMITTED

NOT PERMITTED

ECONOMY PROMOTION

Permitted with fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee

ECONOMY AFFORDABLE

Permitted with fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

ECONOMY FLEXIBLE

USD60 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS PROMOTION

USD60 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS FLEXIBLE

USD60 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

INTERNATIONAL FLIGHTS

ECONOMY PROMOTION

USD80 + Different fee

Permitted with fee + No-show fee

NOT PERMITTED

NOT PERMITTED

ECONOMY AFFORDABLE

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

ECONOMY FLEXIBLE

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS PROMOTION

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS FLEXIBLE

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

Changes:

- Name change: Not permitted. Please go to refund process instead.

- Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector

Cancellation:

- Ticketing fee is not refundable in any case.

- Combination fare between Economy Promotion and other classes will not be permitted for cancellation or refund.

- The refunding/rerouting/rescheduling policy applied during the Covid 19 period until updated new notice will be subject to the following conditions:

" From March 20, 2020 any refund request by the cash has been rejected by GA during this COVID-19 period.

Instead, Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

Ticket Conditions*

Domestic Flights
Issued on/before May 31, 2020 with travel dates from January 24, 2020 - June 30, 2020

International Flights
issued on/before April 23, 2020 with travel dates from January 24 2020 - December 31, 2020

Flights to Kuala Lumpur, Malaysia
issued on/before September 05, 2020 with travel dates from January 24 2020 - December 31, 2020

Ticket Conditions:

 

Domestic Flights
- Issued after 31 May 2020 or
- Issued on/before 31 Mei 2020 with travel dates after June 30, 2020

International Flights
- Issued after April 23, 2020 or
- Issued on/before April 23, 2020 with travel dates after December 31, 2020

Flights to Kuala Lumpur, Malaysia
- Issued after September 05, 2020 or
- Issued on/before September 05, 2020 with travel dates after December 31, 2020

Terms

- You can choose between rescheduling or rerouting your flight for 1 time only without any rebooking fee

- Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period until December 31, 2021
If the new travel dates fall on the black-out period, fare differences and taxes apply

- Reroute without any additional charge applies to a flight of equal or lesser value.   Apply to change in Point of Origin or Point of Destination or Transit point or Stopover.

- If you haven’t decided your new itinerary, you may extend your ticket validity until December 31, 2021 

- Refunds are possible via travel voucher
Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid until December 31, 2021, or other Garuda Indonesia products.

- No show fee will be applied if the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure

- For code-share flights with other airlines, rescheduling must be to the same fare-class. For a different fare-class, there will be an additional charge

Terms

- Change of schedule, route, or flight cancellations are possible by following the applied provisions of the ticket fare rules which there may be changes fee, refund fee, no show fee or other fees.

- Refunds are possible via travel voucher after deducted by the fees according to ticket conditions
Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid according to the validity of the original ticket, or other Garuda Indonesia products (example: pre-paid baggage or seat selection).

 

Combination flight (International & Domestic) refers to the International Flight condition

II. For the Indonesia AirAsia tickets: Will be updated soon.

III. For the Lion Air tickets: Will be updated soon.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request. Customers who have booked tickets through our website and have flights belong to one of the above cases please contact us through our 24/7 supporting email: cs@flygarudaindonesia.com."

We appreciate your understanding of this inconvenience.

Searching your flights from () to () on