Fare Types

Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.

Important note:

- Once the E-ticket has been sent to registered email address, we have fulfilled our obligation to provide the service. We will not be responsible for handling situations that arise after you have made a ticket exchange, cancellation or refund as a voucher directly with Garuda Indonesia.

- As a ticket agent, it is our responsibility to provide air tickets according to your booking. You have to check the most updated travel regulations in the government website of your destination country, as well as your country of departure. We will not be responsible in the event that you are not allowed to travel due to failure to meet government regulations.

- In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

I. For the Garuda Indonesia tickets:

CLASS

CHANGES

CANCELLATION

BEFORE DEPARTURE DATE

ON/AFTER DEPARTURE DATE

BEFORE DEPARTURE DATE

ON/AFTER DEPARTURE DATE / NO-SHOW

DOMESTIC FLIGHTS

ECONOMY SPECIAL PROMOTION

 Permitted with fee

 

Permitted with fee + No-show fee

NOT PERMITTED

NOT PERMITTED

ECONOMY PROMOTION

Permitted with fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee

ECONOMY AFFORDABLE

Permitted with fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

ECONOMY FLEXIBLE

USD60 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS PROMOTION

USD60 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS FLEXIBLE

USD60 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

INTERNATIONAL FLIGHTS

ECONOMY PROMOTION

USD80 + Different fee

Permitted with fee + No-show fee

NOT PERMITTED

NOT PERMITTED

ECONOMY AFFORDABLE

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

ECONOMY FLEXIBLE

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS PROMOTION

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

BUSINESS FLEXIBLE

USD80 + Different fee

Permitted with fee + No-show fee

Permitted with fee

Permitted with fee + No-show fee

Changes:

- Name change: Not permitted. Please go to refund process instead.

- Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector

Cancellation:

- Ticketing fee is not refundable in any case.

- Combination fare between Economy Promotion and other classes will not be permitted for cancellation or refund.

- The refunding/rerouting/rescheduling policy applied during the Covid 19 period until updated new notice will be subject to the following conditions:

" From March 20, 2020 any refund request by the cash has been rejected by GA during this COVID-19 period.

Instead, Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

No Route Conditions No Show Fee Reschedule / Reroute Refund
1 Domestic

- Date of issue: until Feb 28 2021 and within ticket validity

- Date of travel: 09 Jan 2021 until further notice

Not Applied

- Free 3x

- Black Out Date not applied

Refund  is possible with a Travel Voucher 

2 Domestic
(including connecting flights with international routes)

- Date of issue: until 15 Apr 2021

- Date of travel: 06 - 17 May 2021

Not Applied

- Free 3x

- Black Out Date not applied

Refund  is possible with a Travel Voucher 
3 Domestic

- Date of issue: until 31 May 2020

- Date of travel: 24 Jan - 30 Jun 2020

Applied

- Free 1x

- Black Out Date applied

Refund  is possible with a Travel Voucher 
4 Domestic from/to Jakarta, Bandung, Yogyakarta, Semarang, Solo, Surabaya, Malang, Banyuwangi
(including connecting flights with international routes)

- Date of issue: until 5 Jul 2021

- Date of travel: 3 - 20 Jul 2021

Applied

- Free 1x

- Black Out Date not applied

Refund  is possible with a Travel Voucher 
5 Domestic from/to Denpasar
(including connecting flights with international routes)

- Date of issue: until 5 Jul 2021

- Date of travel: 28 Jun - 20 Jul 2021

Applied

- Free 1x

- Black Out Date not applied

Refund  is possible with a Travel Voucher 
6 International Flights to Indonesia
(direct/with transit, including interline flights)

- Date of issue: until 28 Feb 2021

- Date of travel: 28 Dec 2020 until further notice

Not Applied

- Free 3x

- Black Out Date not applied

Refund  is possible with a Travel Voucher 
7 International Flights from Indonesia
(excluding flights to the Middle East, including interline flights)

- Date of issue: until 23 Apr 2020

- Date of travel: 24 Jan 2020 - 31 Mar 2021

Applied

- Free 1x

- Black Out Date applied

Refund  is possible with a Travel Voucher 

 

Note:

For flight tickets that do not meet one of the criteria above, changes to schedules, routes, or flight cancellations can be made by following the applicable ticket regulations where changes fee, refund fee, no show fees, or other fees may apply

- Combination flight (International & Domestic) that do not meet one of the criteria above, refers to the International Flight condition

- No show fee based on the table above, if the ticket meets one of the conditions whereas No Show Fee is applied and the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure time, then No Show Fee apply upon changes

- Changes Fee if the ticket meets any of the criteria above, passengers can choose to change the flight schedule/route as many as listed above without being charged changes fee

- Black Out Date based on the table above, if the ticket meets one of the conditions whereas Black Out Date is applied and you choose a new travel date that falls on the Black Out Date period, then fare differences and taxes apply upon changes

- Reschedule to new travel dates until December 31, 2023 is possible without any additional charge applies only to the same route and same cabin of flight (regardless the fare class)

- Reroute without any additional charge applies to a new flight of equal or lesser value

- Refund  is possible with a Travel Voucher according to the ticket conditions above, and if the ticket does not fit into one of the above criteria, then Travel Voucher is given based on the amount that has been deducted from the refund fee and no show fee (if any).

- Travel Voucher can be exchanged for Garuda Indonesia tickets for travel until 31 December 2023 or other Garuda Indonesia products. Travel Voucher redemption can be made until 31 December 2022 

II. For the Indonesia AirAsia tickets: Will be updated soon.

III. For the Lion Air tickets: Will be updated soon.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request. Customers who have booked tickets through our website and have flights belong to one of the above cases please contact us through our 24/7 supporting email: cs@flygarudaindonesia.com."

We appreciate your understanding of this inconvenience.

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