Travel information

News & updates

Dear our valued passengers,

Hereunder is the latest Information entering Indonesia due to Corona Virus Pandemic:

You may access updated Indonesian entry requirements on the IATA Travel Center  and Indonesian Immigration site.

1. Indonesian Citizens (WNI): All Indonesian citizens are allowed to enter Indonesia

2. Foreign Citizens (WNA):

Foreign Citizens from all foreign countries who will enter Indonesia, either directly or by transitting in foreign countries, are temporarily prohibited from entering Indonesia unless they meet one of the certain criteria.

Foreigners with tourism purpose may enter Indonesia with the certain provisions.

Documents Requirements & Health Protocols:

1. Comply with the health protocols set by the Indonesian government

2. Show a negative RT-PCR test result which sample taken in the country of origin within a maximum of 2 x 24 hours before departure upon health checks or attach it on the Indonesian eHAC system on the PeduliLindungi App (download for Android / iOS)

3. Show a complete (full dose) COVID-19 vaccine card/certificate (printed/digital) that has been done minimum 14 days before departure date written in English or origin country language

4. In the event that international travelers carry out centralized quarantine with self-financing, they are required to show proof of payment confirmation for booking quarantine accommodation from the accommodation provider while staying in Indonesia

5. Upon arrival, the passenger must go through an Isotermal Molecular test (NAAT/similiar) or RT-PCR test at the arrival airport in order to determine the health status of international travelers, and are required to undergo centralized quarantine with the following conditions:

  • 5 x 24 hours for International Traveller who have not been able to get vaccinated or just received first dose of vaccine
  • For International Travellers who have received the second or third dose of vaccine, they are allowed to continue their journey
  • For International Traveler under 18 years of age or 18 years old and in need of special protection, the duration of quarantine follows the provisions imposed on parents or caregivers/travel companions.
  • For International Travellers with special health conditions or comorbid diseases that cause travellers to have not and/or are unable to take part in the COVID-19 vaccination, they are allowed to continue the journey by being obliged to attach a doctor's certificate from the Government Hospital of the country of departure stating that the person concerned has not and/or has not. can follow the COVID-19 vaccination

6. Chief of foreign country representatives and their families who are assigned to Indonesia may carry out a self-quarantine at their private residence 7x24 hours for International Traveller who have received the first dose of vaccine or 5x24 hours for International Traveller who have received the full dose of vaccine

7. In the event where RT-PCR retest upon arrival showed a positive result, medical treatments on a isolation/health facilities based on the symptoms level will be given to Indonesian citizens (WNI) at the Indonesian government expense and Foreign citizens (WNA) at their own expense

8. In the event where a Foreign Citizen (WNA) is unable to pay for their quarantine and/or medical treatment expenses, then the sponsor-ministry/institution/company that has given consideration/permission for the foreigner to enter the Indonesian territory may be held accountable

9. On the 4th day (5 x 24 hours) after arrival in the territory of Indonesia, both International Traveller, Indonesian (WNI) & Foreign Citizens (WNA) who have not been able to get vaccinated or have received the first dose of vaccine must go through another NAAT/RT-PCR test.

10. Foreigners and Indonesian citizens traveling abroad with the purpose of traveling can enter the territory of Indonesia through the specified entry point by fulfilling the requirements above, and must attach certain documents.

For details of requirements for foreign nationals allowed to enter Indonesia, please contact us through 24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our passengers,

The following provisions are the travel document requirements during the public activity restrictions (PPKM) effective from 19 April 2022 until further notice:

1. For passengers have already vaccinated the third dose (booster): must present Third dose Vaccine Certificate (not required to show a negative RT PCR test or RT antigen).

2. For passengers have already vaccinated the second: must present Second dose Vaccine Certificate and Rapid test antigen max 1 x 24 hours OR RT-PCR test max 3 x 24 hours.

3. For passengers have already vaccinated the first dose: must present First dose Vaccine Certificate and RT-PCR test( max 3 x 24 hours).

4. For passengers have not yet vaccinated due to special health conditions/comorbid diseases: must present RT-PCR test (max 3 x 24 hours) and a doctor's statement from a Government Hospital stating that the person concerned has not/or is unable to take part in the COVID-19 vaccination

Important Notes:

Negative COVID-19 test results must be published from one of the health facilities registered on the Indonesian Health Ministry that you can find here and passengers must make sure that it is uploaded to the eHAC system integrated to PeduliLindungi app by the health facility.

-  If there is a different requirement between the origin and destination, the regulations follow the more stringent requirements or follow the local Port Health Office (KKP) policies

 All passengers required to fill Electronic Health Alert Card (eHAC) that that is integrated with the PeduliLindungi app which can be downloaded on Android and iOS

- The provisions for children over 6 years old follow the general provisions of Passengers. Passengers aged 6-17 years and have received the 2nd dose of vaccine are exempt from the Antigen test requirements

- Passengers with urgent traveling purposes and are not yet or cannot be vaccinated due to medical reasons based on a statement letter from a medical specialist from a Government Hospitals may continue their journey by providing negative RT-PCR results based on the destination requirements

- Passengers departing from areas that do not have RT-PCR test facilities that can publish results in a short time are encouraged to confirm the policy of the departure airport authority by contacting the local Garuda Indonesia branch office

- Passengers departing from border areas and 3T areas (tertinggal, terdepan & terluar) where there are no Health facilities which provide COVID-19 Test facilities (RT-PCR or Rapid Antigen test) and already received the first dose of vaccination or have not been vaccinatedcould continue to depart with the certain conditions:

- Domestic transit/connecting flight passengers (without exiting the transit area) may follow the final destination requirements

- International flight passengers entering Indonesia with a connecting to domestic flight destination must follow the international arrival requirements (please see International Flight Entering Indonesia below) and the final domestic destination requirements as above

- Foreigners who are not/yet vaccinated and are leaving the Indonesian territory through a transit/connecting domestic flight are not required to show a vaccine certificate, as long they do not leave the airport area during transit and are permitted by the local Port Health Authority (KKP) at the departure airport

- Additional requirements referring to local provisions Bali (DPS), for passengers already vaccinated the first dose / not yet vaccinated so it must be accompanied by a negative PCR / Antigen result: If the negative test result for COVID-19 has not been integrated with PeduliLindungi, the negative test result printout of the RT-PCR test must be accompanied by a barcode / QR Code

For detailed destination requirements, please contact us through  24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our passengers,

We would like to inform the Flight Schedule for March 2022 as follows:

Jakarta - Singapore – Jakarta
Start From 29 November 2021
Route Flight No Day of operational Departure time Arrival time VTL Eligible
Jakarta - Singapore GA 836 Monday, Wednesday, Friday 15:30 18:15 Yes
Tuesday, Thursday, Saturday 15:15 18:00
Singapore - Jakarta GA 837 Monday, Wednesday, Friday 19:15 20:10 Not applicable
Tuesday, Thursday, Saturday 19:00 20:00
Start From 27 March 2022
Jakarta - Singapore GA 836 DAILY 15:00 17:45 Yes
Singapore - Jakarta GA 837 DAILY 18:45 19:40 Not applicable

We would like to remind that GA836, Jakarta to Singapore is a Vaccinated Travel Lane flight which required travelers (except Singapore citizens (SC)/Permanent Resident (PR) and Long-Term Pass holders (excluding Work Permit holders) who are returning to Singapore and have been fully vaccinated) to apply Vaccinated Travel Pass 03 – 60 days before depart to Singapore.

Please also note that GA836/GA837 Jakarta – Singapore – Jakarta will be operating daily on/after 27 March 2022.

Schedule is correct as of now and updated in the system.

Please note that flight schedule might change with/without prior notice

For more information or support needed, kindly contact us through our email: cs@flygarudaindonesia.com

Thank you & Have a nice day!

FlyGaruda Indonesia TEAM

Dear our passengers,

The following provisions are the travel document requirements during the public activity restrictions (PPKM) effective from 3 January 2022 until further notice:

Route Vaccination Certificate Negative COVID-19 Test Results
(maximum time range results published to departure time)
RT-PCR Rapid Antigen
To/From Java
To From Bali
Within Java
Min. First Dose 3 x 24 Hours
since it's published result
Not Valid
Full Dose 3 x 24 Hours
since it's published result
1 x 24 Hours
since it's published result
To/From outside Java
To From outside Bali
Min. First Dose 3 x 24 Hours
since it's published result
1 x 24 Hours
since it's published result

Important Notes:

1. Negative COVID-19 test results must be published from one of the health facilities registered on the Indonesian Health Ministry that you can find here and passengers must make sure that it is uploaded to the eHAC system integrated to PeduliLindungi app by the health facility

2. If there is a different requirement between the origin and destination, the regulations follow the more stringent requirements or follow the local Port Health Office (KKP) policies

3. All passengers must fill Electronic Health Alert Card (eHAC) that that is integrated with the PeduliLindungi app which can be downloaded on Android and iOS

4. Passengers under 12 years old exempt from vaccine requirements and are allowed to fly if accompanied by a family member proven with a Family Certificate and by showing a COVID-19 test result maksimum 3 x 24 hours

5. Passengers with urgent traveling purposes and are not yet or cannot be vaccinated due to medical reasons based on a statement letter from a medical specialist from a Government Hospitals may continue their journey by providing negative RT-PCR results based on the destination requirements

6. Passengers departing from areas that do not have RT-PCR test facilities that can publish results in a short time are encouraged to confirm the policy of the departure airport authority by contacting the local Garuda Indonesia branch office

7. Passengers departing from border areas and 3T areas (tertinggal, terdepan & terluar) do not apply the health certificate provisions as required

8. Domestic transit/connecting flight passengers (without exiting the transit area) may follow the final destination requirements

9. International flight passengers entering Indonesia with a connecting to domestic flight destination must follow the international arrival requirements (please see International Flight Entering Indonesia below) and the final domestic destination requirements as above

10. Foreigners who are not/yet vaccinated and are leaving the Indonesian territory through a transit/connecting domestic flight are not required to show a vaccine certificate, as long they do not leave the airport area during transit and are permitted by the local Port Health Authority (KKP) at the departure airport.

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government. 

Passengers are requested to download and use the PeduliLindungi application for the process of checking flight requirements documents (vaccine certificates and negative COVID-19 test results) at the departure airport. We recommend that passengers also carry a print out of the original required documents (vaccine certificate and negative COVID-19 test result) before arriving at the departure airport as back up.

We are not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

For detailed destination requirements, please contact us through  24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our valued passengers,

Hereunder is the latest Information entering Indonesia due to Corona Virus Pandemic:

You may access updated Indonesian entry requirements on the IATA Travel Center  and Indonesian Immigration site

1. Indonesian Citizens (WNI)

All Indonesian citizens are allowed to enter Indonesia

2. Foreign Citizens (WNA)

Foreign Citizens from all foreign countries who will enter Indonesia, either directly or by transitting in foreign countries, are temporarily prohibited from entering Indonesia unless they meet one of the certain criteria.

Foreigners with tourism purpose may enter Indonesia with the following provisions:

1. Entry points only via I Gusti Ngurah Rai International Airport (DPS) Bali or Hang Nadim International Airport (BTH) Batam or Raja Haji Fiisabilillah International Airport (TNJ) Tanjung Pinang 

2. Short Visit Visa holders or other entry permits in accordance with the applicable laws and regulations

3. Show proof of health insurance/travel insurance ownership with minimum coverage value of USD25,000 which includes COVID-19 treatment financing

4. Proof of booking confirmation and payment of accomodation during stay in Indonesia

Documents Requirements & Health Protocols:

1. Comply with the health protocols set by the Indonesian government

2. Show a negative RT-PCR test result which sample taken in the country of origin within a maximum of 2 x 24 hours before departure upon health checks or attach it on the Indonesian eHAC system on the PeduliLindungi App (download for Android / iOS)

3. Show a complete (full dose) COVID-19 vaccine card/certificate (printed/digital) that has been done minimum 14 days before departure date written in English or origin country language

4. In the event that international travelers carry out centralized quarantine with self-financing, they are required to show proof of payment confirmation for booking quarantine accommodation from the accommodation provider while staying in Indonesia

5. Upon arrival, the passenger must go through an Isotermal Molecular test (NAAT/similiar) or RT-PCR test at the arrival airport in order to determine the health status of international travelers, and are required to undergo centralized quarantine with the following conditions:

- 7 x 24 hours for International Traveller who have received the first dose of vaccine

- 5 x 24 hours for International Traveller who have received the second dose of vaccine

- 3 x 24 hours for International Traveller who have received the third dose of vaccine

For International Traveler under 18 years of age or 18 years old and in need of special protection, the duration of quarantine follows the provisions imposed on parents or caregivers/travel companions.

6. Chief of foreign country representatives and their families who are assigned to Indonesia may carry out a self-quarantine at their private residence 7x24 hours for International Traveller who have received the first dose of vaccine or 5x24 hours for International Traveller who have received the full dose of vaccine

7. In the event where RT-PCR retest upon arrival showed a positive result, medical treatments on a isolation/health facilities based on the symptoms level will be given to Indonesian citizens (WNI) at the Indonesian government expense and Foreign citizens (WNA) at their own expense

8. In the event where a Foreign Citizen (WNA) is unable to pay for their quarantine and/or medical treatment expenses, then the sponsor-ministry/institution/company that has given consideration/permission for the foreigner to enter the Indonesian territory may be held accountable

9. On the 4th, 6th and 3rd (morning) day of the quarantine, both Indonesian (WNI) & Foreign Citizens (WNA) must go through another NAAT/RT-PCR test

For details of requirements for foreign nationals allowed to enter Indonesia, please contact us through 24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our passengers,

Based on the assessments and forecasts of the magnitude of change in the Covid 19 epidemic in the near future, GA has issued relevant policies to maintain a safe environment as well as initiate tourism restoration steps.

Passengers please check the following specific policies:

1. Passengers are required to wear masks Onboard & in Airport Area:

To ensure the safety and comfort of passengers as well as to prevent the spread of the Covid 19 pandemic, we encourage passengers to use reusable non-medical mask at the airport and during the flight.

Passengers should also prepare their own masks and personal hygiene kits before flying.

2. List of available routes:

No Route Flight number Period Schedule (Day)
I DOMESTIC ROUTE  
1 Jakarta – Medan PP GA182/185, 118/121 From 12 May 2020 Monday, Wednesday, Friday, Sunday
2 Jakarta – Sibolga PP GA262/263 From 12 May 2020 Monday, Wednesday, Friday
3 Jakarta – Pekanbaru PP GA172/175 From 12 May 2020 Wednesday, Friday
4 Jakarta – Padang PP GA148/149 From 12 May 2020 Monday, Wednesday, Friday, Sunday
5 Jakarta – Banjarmasin PP GA532/537 From 12 May 2020 Thursday (14May), Thursday (21May), Monday (25May)
6 Jakarta – Balikpapan PP GA564/567 From 12 May 2020 Tuesday, Thursday, Friday
7 Jakarta – Pontianak PP GA 502/505 From 12 May 2020 Monday
8 Jakarta – Batam PP GA152/155 From 12 May 2020 Thursday (14May), Wednesday (20May), Thursday (28May)
9 Jakarta – Aceh PP GA146/147 From 12 May 2020 Wednesday, Friday, Sunday
10 Jakarta – Denpasar PP GA402/417, 408/411 From 12 May 2020 Daily
11 Jakarta – Pangkal Pinang PP GA136/137 From 12 May 2020 Wednesday, Sunday
12 Jakarta – Palangkaraya PP GA552/553 From 12 May 2020 Tuesday, Thursday
13 Jakarta – Palembang PP GA104/109 From 12 May 2020 Monday, Wednesday, Friday
14 Jakarta – Tanjung Pinang PP GA286/287 From 12 May 2020 Wednesday, Friday, Sunday
15 Jakarta – Yogyakarta PP GA206/207 From 12 May 2020 Daily

16

Jakarta – Jambi PP

GA126/127

From 12 May 2020

Monday, Thursday

17

Jakarta – Semarang PP

GA242/245

From 12 May 2020

Tuesday, Thursday, Saturday

18

Jakarta – Bandar Lampung PP

GA74/75

From 12 May 2020

Monday, Wednesday, Friday

 19

Jakarta – Surabaya PP

318/323

From 12 May 2020

Monday, Wednesday, Thursday, Friday

20

Jakarta – Solo PP

GA228/GA221

From 12 May 2020

Friday,Sunday

21

Jakarta - Banyuwangi PP

GA264/265

From 12 May 2020

Saturday

22

Jakarta – Makassar PP

GA608/609

From 12 May 2020

Monday, Wednesday, Friday, Saturday

23

Jakarta – Makassar – Kendari – Makassar – Jakarta

GA604/605

From 12 May 2020

Thursday, Sunday

24

Jakarta – Makassar – Ambon – Makassar – Jakarta

GA640/641

From 12 May 2020

Tuesday (19 May)

25

Berau - Balikpapan - Berau

GA462/467

From 12 May 2020

Tuesday, Friday

II INTERNATIONAL ROUTE

1

Jakarta - Singapura - Jakarta

GA830/GA831

7 May - 31 May 2020

Every Day

2

Jakarta - Kualalumpur - Jakarta

GA820 /GA821

7 May - 31 May 2020

Tuesday, Thursday, Sunday

3

Jakarta - Hongkong - Jakarta

GA876/GA873

7 May - 31 May 2020

Every Day

4

Jakarta - Haneda

GA874

7 May - 31 May 2020

Wednesday, Sunday

5

Haneda - Jakarta

GA875

7 May - 31 May 2020

Monday, Thursday

6

Jakarta - Incheon

GA878

7 May - 31 May 2020

Thursday, Saturday

7

Incheon - Jakarta

GA879

7 May - 31 May 2020

Friday, Sunday

8

Jakarta - Osaka

GA888

7 May - 31 May 2020

Tuesday, Saturday

9

Osaka - Jakarta

GA889

7 May - 31 May 2020

Wednesday, Sunday

10

Jakarta - Sydney

GA712

12 May - 31 May 2020

Tuesday

11

Sydney - Jakarta

GA713

13 May - 31 May 2020

Wednesday

12

Jakarta - Melbourne - Jakarta

GA716/GA717

9 May - 31 May 2020

Saturday

13

Denpasar - Perth - Denpasar

GA727/GA728

14 May - 31 May 2020

Thursday

14

Jakarta - Amsterdam

GA88

7 May - 31 May 2020

Thursday

15

Amsterdam - Jakarta

GA89

8 May - 31 May 2020

Friday

3. List of suspend routes

ROUTES SUSPENSION PERIOD
DOMESTICS

Timika (all domestic routes)

Until further notice

Jayapura (all domestic routes)

Until further notice

Nabire (all domestic routes)

Until further notice

ASIA PACIFIC

Denpasar - Singapura - Denpasar

Until May 20

Surabaya - Singapura - Surabaya

Until May 20

CHINA

Jakarta - Guangzhou - Jakarta

Until May 31

Jakarta - Shanghai - Jakarta

Until May 31

Denpasar - Beijing - Denpasar

Until May 31

Denpasar - Guangzhou - Denpasar 

Until May 31

Denpasar - Zhengzhou - Denpasar 

Until May 31

Denpasar - Shanghai - Denpasar 

Until May 31

Denpasar - Xi'an - Denpasar 

Until May 31

Denpasar - Hong Kong - Denpasar 

Until May 31

MIDDLE EAST

Jakarta - Jeddah - Jakarta

Until May 31

Jakarta - Madinah - Jakarta

Until May 31

Other routes which are not listed in the table above are still operating with reduced frequency or some flights may not be available. Passengers should check your flight status regularly to avoid any possible incidents.

Dear our passengers,

 

We would like to annouce that from March 20, 2020, flights to / from Australia and the Netherlands will continue to operate with frequencies adapted to passengers’s needs.

 

Garuda Indonesia currently operates the Jakarta-Amsterdam and Jakarta-Sydney, Denpasar-Sydney, Jakarta-Melbourne, Denpasar-Melbourne, Jakarta-Perth and Denpasar-Perth routes. Meanwhile, the subsidiary of low-cost airline, Citilink, serves Denpasar-Perth.

 

Passengers should check flight schedules regularly to make the most appropriate adjustments.

Dear our passengers,

 

We would like to annouce that from March 5, 2020, flights to and from Incheon, Seoul, and South Korea will operate normally.

 

Garuda Indonesia currently has a total of 14 flights per week to and from Seoul, including the Jakarta - Seoul route etc. and the Denpasar - Seoul route etc. Each service is served 7 times per week.

Dear our passengers,

Due to the effects of the Covid-19 pandemic, some flights will suspend until further notice. The list of temporarily suspended flights is as follows:

Region Routes Status
Domestic

Jakarta - Jayapura - Jakarta

Suspended until further notice

Jakarta - Kendari - Jakarta

Suspended until further notice

Denpasar - Timika - Denpasar

Suspended until further notice

Makassar - Jayapura - Makassar

Suspended until further notice

Makassar - Timika - Makassar

Suspended until further notice

Jayapura - Timika - Jayapura

Suspended until further notice

Jayapura - Biak - Jayapura

Suspended until further notice

Jayapura - Nabire - Jayapura

Suspended until further notice

Jayapura - Manokwari - Jayapura

Suspended until further notice

Jayapura - Sorong - Jayapura

Suspended until further notice

Nabire - Biak - Nabire

Suspended until further notice

Asia Pasific

Manado - Davao - Manado

Suspended until April 30

Jakarta - Osaka - Jakarta

Suspended until April 22

China

Jakarta - Guangzhou - Jakarta

Suspended until April 30

Jakarta - Shanghai - Jakarta

Suspended until April 30

Denpasar - Beijing - Denpasar

Suspended until April 30

Denpasar - Guangzhou - Denpasar

Suspended until April 30

Denpasar - Zhengzhou - Denpasar

Suspended until April 30

Denpasar - Shanghai - Denpasar

Suspended until April 30

Denpasar - Xi'an - Denpasar

Suspended until April 30

Denpasar - Hong Kong - Denpasar

Suspended until April 30

Middle East

Jakarta - Jeddah - Jakarta

Suspended until April 30

Jakarta - Meddina - Jakarta

Suspended until April 30

Other flights are still operating but may be reduced frequency and will be notified regularly to passengers when any changes are made.

Passengers should regularly check flight schedules on our website.

Dear our passengers,

In order to facilitate the citizens from Indonesia, Australia and the Netherlands to return home during the developing COVID-19 pandemic, Garuda Indonesia is currently operating routes to / from Australia and the Netherlands with less frequency. Operating routes includes:

- Jakarta - Amsterdam

- Jakarta - Sydney

- Jakarta - Melbourne

- Jakarta - Perth

- Denpasar - Sydney

- Denpasar - Melbourne

- Denpasar - Perth

Passengers should regularly check their flight schedules to be proactive before possible changes.

Dear our passenger,

From March 20, 2020 any refund request by the cash has been rejected by GA during this COVID-19 period.

Instead, passengers can be refunded in the form of the open ticket or in the form of Electronic Miscellaneous Document (EMD)

Option 1: Open ticket

Case 1: If your flight has been cancelled by the Airlines and your flight belongs to the GA policy during the Covid 19, you will be allowed to change 1 time (by rescheduling/rerouting) with the new travel period until 31 December 2021.

Further provisions:

Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period. (Please email us to receive the list of black-out dates). If the new travel dates fall on black-out period, fare differences and taxes apply.

Reroute without any additional charge applies to a flight of equal or lesser value.

  Fare and taxes difference apply with waiver on reissue fee.

  Apply to change in Point of Origin or Point of Destination or Transit point or Stopover.

Please note that:

- No-show fee will be applied if reservation is not cancelled (through rescheduling/rerouting/extend ticket validity or refund) by passenger before departure.

- For code-share flights with other airline, rescheduling must be to the same fare-class. For a different fare-class, there will be additional charge

Case 2: If your flight is not part of the GA policy during the Covid 19 period and you would like to cancel, you will be allowed to change 1 time (by rescheduling/rerouting) with the new travel period follow the validity of your original ticket.

Reissue fee, fare and taxes difference are still applied.

- Reschedule apply to change in Point of Origin or Point of Destination or Transit point or Stopover

Option 2: Electronic Miscellaneous Document (EMD)

  • If your flight belongs to the GA policy during the Covid 19 period and is cancelled by the Airline, you will get a refund in the form of EMD voucher with travel validity by 31 December 2021 (Complete Travel)
  • If your flight is not part of the GA policy during the Covid 19 period and you would like to cancel, you will get a refund (after deducting cancellation fee according to ticket conditions) in the form of EMD voucher with travel validity within 01 year from the issued EMD date (Complete Travel).

Further provisions:

  • Full or partially unused amount will be refunded in the form of Electronic Miscellaneous Document (EMD). EMD is non-refundable.
  • EMD may be used for new tickets, pre-paid baggage or seat selection.
  • EMD value may not be used in one-time transaction. Residual balance will be reissued into another EMD.

*** Conditions for application of GA policy in the Covid 19 period:

  • Domestic Flight: Valid for tickets issued on/before 31 May 2020 with  travel dates from 24 January 2020 - 30 June 2020
  • International Flight: Valid for tickets issued on/before 23 April 2020 with  travel dates from 24 January 2020 - 31 July 2020
  • Combination flight (International & Domestic) refers to the International Flight condition

Customers who have booked tickets through our website and have flights belong to one of the above cases please contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

We appreciate your understanding of this inconvenience.

Dear our passengers,

Based on the regulations of the Vietnam Civil Aviation Administration on the use of masks on aircraft and at airports, we would like to inform customers of the following regulations when arriving to / departing from Vietnam:

- Passengers are required to equip with a mask and use a mask during the flight

- Passengers who do not equip themselves with masks before boarding for all domestic and international flights departing from Vietnam will be denied transportation.

This regulation will take effect from 00:00 on March 15, 2020.

We hope passengers comply with these requests.

FlyGaruda Indonesia TEAM

Dear our passengers,

Garuda Indonesia ensures that flights to and from Incheon, Seoul, South Korea will operate normally according to the Ministry of Foreign Affairs’ policy regarding the prohibition to enter and transit Indonesia for travelers who have visited several cities in Iran, Italy and South Korea in the last 14 days.

GA also guaranteed to coordinate with the relevant ministries to carry out preventive activities such as sterilizing aircraft, replacement of HEPA filter for aircrafts which previously operated the routes, and routine medical check-up for air crew before departing and after arriving to mitigate the spread of Covid-19 risk.

Dear our passengers,

From March 29, 2020, Garuda Indonesia and low cost carrier (LCC) airline, Citilink Indonesia will serve flights from and to Yogyakarta through Yogyakarta International Airport, Kulon Progo in order to improve Garuda Indonesia services through the international airport facilities.

Dear our passenger,

We would like to inform a good new for our valuable passenger!!!

Starting March 1, 2020, flights to and from Batam, Denpasar, Yogyakarta, Labuan Bajo, Lombok, Malang, Manado, Toba (Silangit), Tanjung Pandan and Tanjung Pinang will receive a discount of up to 50% according to Government's promotion policy in boosting the recovery of the country’s tourism due to the effects of the Covid-19 epidemic.

The discount program will be implemented over 3 months from March 1, 2020 to May 31, 2020 and will have approximately 65,000 seats per month allocated at a discounted price.

Please visit our website [SITE_LINK] or contact us through our 24/7 supporting email:cs@flygarudaindonesia.com  to receive these special fares.

FlyGaruda Indonesia TEAM

In order to prevent the spread of the Corona virus in Indonesia before the complicated situation of the disease in this period, Garuda Indonesia airline temporarily suspended flights to and from Beijing; Shanghai; Guangzhou; Zhengzhou and Xian starting from February 5, 2020.

 

However, flights to and from Hong Kong are still served with the full supervision of the relevant authorities.

 

Passengers should regularly check flight schedules through social media to be proactive in their flights.

 

For more detailed information on refund mechanism, please visit our website https://www.flygarudaindonesia.com/ or contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

Passengers will not have to worry about oversized luggage because Garuda Indonesia will provide an additional 10 kg of free luggage for flights from and to Singapore, Hong Kong, Bangkok, Kuala Lumpur, Guangzhou, Sydney, Melbourne and Perth.

 

Please select your flight quickly as this promotion is only valid for passengers who book tickets from November 15, 2019 to March 31, 2020 and depart from January 13, 2020 to March 31. March 2020.

 

For further information, please visit our website https://www.flygarudaindonesia.com/ or contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

From April 23, 2018, Garuda Indonesia airlines provides a direct flight from Mumbai to Bali with a frequency of two days per week (on Monday and Thursday every week) to help customers get the most convenient flight experience.

 

The other good news is that Garuda Indonesia airline will also increase the frequency of flights to three times a week on Monday, Thursday and Saturday every week from June 2, 2018.

 

For further information, please visit our website https://www.flygarudaindonesia.com/ or contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

5-Star Airline with luxury and comfort services to international and domestic destinations are waiting for you to experience.

Due to concerns over Apple’s recall of selected MacBook Pro - Retina 15 inch laptops because their batteries potential to catch fire, Garuda Indonesia will not accept units sold between September 2015 and February 2017 from being carried on board all aircrafts, either as check-in or carry-on baggage

In the future, Garuda Indonesia is looking forward to being connected to more than 1,000 destinations worldwide.

Garuda Indonesia enhances their image and services by First Class Limousine service, First Class Lounge, First Class Cabin Interior, First Class In-Flight Entertainment & Connectivity, First Class Dinning Experience, and First-Class Assistant.

Garuda Indonesia is recognized as 5-star airline rating from SKYTRAX, the international air transport rating organization based in London. Garuda Indonesia receives this "5-Star Airline" rating since 2014.

Direct flights from Denpasar, Bali on Wednesday 29/30 November 2017, referring to the reopening of Ngurah Rai International Airport.

Garuda Indonesia is proudly to receive the World’s Best Cabin Crew from 2014 – 2018 by its strengthen and great services.

Garuda Indonesia has newly introduced a new concept of service designed to invite passengers to experience Indonesia at its best. This new concept of Indonesian hospitality is applied into several icons to delight the five senses and touch the heart of each human being. Passengers will have chance to enjoy our services from the first click to book their ticket until their arrival at the destination.

Dear our passengers,

We would like to announce the requirements and instruction for international and domestic passengers travelling to/from Indonesia in the period of Covid 19 as followings:

1.For the international flight:

a. Outbound Indonesia: Passengers should refer to each destination country's measure which is provided on the IATA Travel Center:

https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm

b. Inbound Indonesia:

- There is no restriction for Indonesian Citizens entering Indonesia territory, as long as it follows the document requirement.

- Please refer the following information for the Exemption policy of foreigners:

The following foreign citizens are allowed to enter Indonesia according to Indonesian government regulations:

1. Foreign citizens who hold Limited Stay Permits (KITAS) and Permanent Stay Permits (KITAP)

2. Foreign citizens holders of Diplomatic and Service Visas

3. Foreign citizens who hold Diplomatic Stay Permits and Official Stay Permits

4. Medical aid, medical support, food and humanitarian reasons

5. Transportation Crew

6. Foreign citizens who will work on national strategic projects

Conditions for above foreign citizens to enter Indonesia territory:

1. Provide a COVID-19 Free Health Certificate with a non-reactive Rapid test result or negative PCR/Swab test result

2. Has been 14 (fourteen) days in the region/country that is free of Covid-19 virus

3. Any passenger who is unable to provide a Health Certificate with a negative PCR/Swab test result must sign a statement letter of willingness to be quarantined and carry out a PCR test upon arrival in Indonesia.

Information of the policy can be accessed through Indonesian Immigration website:

https://www.imigrasi.go.id/berita/detail/informasi-terkini-kebijakan-imigrasi-terkait-covid-19

These measures are temporary and shall be evaluated pursuant to further development.

2.For the domestic flights:

Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.

For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:

Route Cities Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result* Health Certificate with a negative PCR/Swab Test result* Additional Requirements
International Final destination Jakarta / Surabaya x   For international flight passengers to Indonesia who cannot provide negative PCR/Swab test result, will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia.
Information on international passengers arrival health protocol in Jakarta (Soekarno-Hatta International Airport (CGK)) airport can be found here
Final destination Denpasar   x Required to fill Bali Health Alert Form that can be accessed here.
From Indonesia to Other Countries     Requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here
International with Transit International to domestic destination EXCEPT for Jakarta, Denpasar, Balikpapan, Samarinda, Berau, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak x   Final destination Jakarta, Denpasar, Balikpapan, Samarinda, Berau, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak follow each destination requirements for domestic flights below

Passengers with flight transiting in Jakarta (Soekarno-Hatta International Airport (CGK)) who cannot provide a negative PCR/Swab test result, will be allowed to fly from the origin country to enter Indonesia. However, upon arrival at CGK airport, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority until a negative PCR result is issued before continuing their journey. 
Domestic to international x   Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here
Domestic &
Domestic with transit
To Jakarta x   Required to enclose a DKI Jakarta Entry/Exit Permit (Surat Izin Keluar Masuk (SIKM) DKI Jakarta) which information can be found here
Passengers with domestic flights transiting in Jakarta are not required to enclose a DKI Jakarta Entry/Exit Permit as long as they stay within Soekarno-Hatta International Airport (CGK) area during transit.
To Denpasar    x Required to enclose a Bali Health Alert Form (Formulir Kewaspadaan Kesehatan Provinsi Bali) which can be found here
From Manado x   Only Rapid Test results from one of referred hospitals by the North Sulawesi Provincial Government will be accepted:
General public:
 RSUP Prof. DR. R. D Kandou Manado
 RSU Siloam Hospitals Manado
 Laboratorium Klinik Prodia Manado
Indonesian Army/Police Force (TNI/POLRI):
 RS Tk II R.W. Monginsidi
 RS Tk III Bhayangkara Manado 
To Balikpapan / Samarinda / Berau   x Required to enclose a Gorontalo Entry/Exit Permit (Surat Izin Keluar Masuk Gorontalo) which information can be found here or download Sekitar Kita official app here.
To/ from Ambon   x Required to enclose an Ambon Entry/Exit Permit (Surat Izin Keluar Masuk Ambon) which information can be found here
To / from Jayapura   x To Jayapura
• ID issued outside Papua: only negative PCR/Swab test results are accepted
• ID issued in Papua (KTP/Family Card/Certificate of Domicile/Letter of Employment in Papua) including imminent family members of the worker: enclose the related ID/Letter. Both Rapid test or PCR/Swab test results are accepted
From Jayapura
• ID issued outside Papua: must include statement letter of not returning to Papua within 1 year (duty stamped)
To Timika x   • ID issued outside Mimika: enclose a Mimika Entry/Exit Permit (Surat Izin Keluar Masuk Mimika) which information can be found by contacting Mimika COVID-19 Task Force (Gugus Tugas COVID-19 Mimika) phone numbers as follows:
    - (+62) 0852-3695-7772 (for individuals)
    - (+62) 0852-3695-7771 (for organizations/institutions)
• ID issued Mimika (KTP/Family Card/Certificate of Domicile/Letter of Employment in Mimika) including imminent family members of the worker: enclose the related ID/Letter
To Merauke x   Enclose a Merauke Entry/Exit Permit (Surat Izin Keluar Masuk Merauke) which information can be found here
From Biak x   Enclose an Allowed to Travel Statement Letter (Surat Keterangan Jalan) from Biak COVID-19 Task Force (Gugus Tugas COVID-19 Biak)
Final destination EXCEPT for Jakarta, Denpasar, Balikpapan, Samarinda, Berau, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak x    

Health Certificate Validity Period

Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

 Health Certificate with a non-reactive Rapid test results valid maximum 14 days from the health facility issuance
    - Limited to passengers with flight destined to Biak the result valid maximum 7 days from the health facility issuance

 Health Certificate with a negative PCR/Swab test results valid maximum 14 days from the health facility issuance

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.

Install PeduliLindungi App
Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on the following links:
  • Android Play Store
  • Apple App Store 

Wear Masks Onboard & in Airport Area
Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card
For those of you entering Indonesia and or flying domestic flights within Indonesia are required to fill a Health Alert Card from the Indonesian Ministry of Health. For more convenience & to avoid queueing, we suggest using E-HAC (Electronic Health Alert Card) app for Android smartphone users that can be downloaded here before your journey.
If you don’t have the E-HAC app, Health Alert Card will be given in departure airport or onboard before landing.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in.

We are not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.