Dear our valued passengers,

All domestic and International travelers using air transportation are still trying to protect themselves personally from the transmission of Covid-19 and:

a. It is recommended to continue carrying out the Covid-19 vaccination until the second booster or fourth dose, especially for people who have a high risk of contracting Covid-19.

b. It is permissible not to use a mask if in good health and not at risk of contracting or transmitting Covid-19 and it is advisable to continue to wear a properly covered mask if in an unwell condition or at risk of Covid-19, before and during travel and activities in public facilities.

c. It is advisable to carry hand sanitizer and/or use soap and running water to wash your hands regularly, especially if you have come into contact with objects that are used together.

d. For people who are unwell and at risk of contracting or transmitting Covid-19, it is recommended to keep their distance or avoid crowds of people to prevent transmission of Covid-19.

e. It is recommended to keep using the SATUSEHAT application to monitor personal health.

For more information, please feel free to email us through our 24/7 supporting email cs@flygarudaindonesia.com .

We hope to see you on our flights.

FlyGaruda Indonesia Team

Dear our passengers,

We would like to inform you the Garuda's flight schedule on September 2023 as following:

Thank you for flying with us!

Dear our passenger, 

We would like to inform you the Garuda's flight schedule on 8 August 2023 as following:

Thank you for flying with us!

Get special prices to various domestic and international selected routes at the SUMMER BREAK promo from 10-16 July 2023 with a travel period until 30 April 2024.

Plan your next trip and order tickets through our website https://www.flygarudaindonesia.com/ to get the best fare now.

Thank you for flying with us!

Dear our passengers,

We suggest passengers to take note some of the following recommendations for both domestic flights and International flights to Indonesia:

• Passengers should continue carrying out the Covid-19 vaccination until the second booster or fourth dose, especially for people who have a high risk of contracting Covid-19.
• It is permissible not to use a mask if in good health and not at risk of contracting or transmitting Covid-19 and it is advisable to continue to wear a properly covered mask if in an unwell condition or at risk of Covid-19, before and during travel and activities in public facilities.
• Passengers should carry hand sanitizer and/or use soap and running water to wash your hands regularly, especially if you have come into contact with objects that are used together.
• For people who are unwell and at risk of contracting or transmitting Covid-19, it is recommended to keep their distance or avoid crowds of people to prevent transmission of Covid-19.
• It is recommended to keep using the SATUSEHAT application to monitor personal health.

For more information, please don't hesitate to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

Thanks for your cooperation during the last time.

FlyGaruda Indonesia Team.

Starting June 13, 2023, they are no longer any mandatory entry restrictions for travel domestic & international with Garuda Indonesia, based on the Circular of the Ministry of Transport No. 16 of 2023 related to medical procedures for travelers using air transport during the transition period of Corona Virus Disease 2019 (COVID-19).

Garuda Indonesia's passengers are allowed not to use masks if they are in good health and are not at risk of contracting or transmitting Covid-19 and are advised to keep wearing masks when they are not healthy or at risk of Covid-19, before and during travel and activities at the public facilities.

We hope to see you on our flights.

Dear Passenger,

We would like to update our latest flight schedule from Jun 01st to 30th 2023 as below:

We hope to see you soon on our flights!

Dear Passenger, 

We would like to update the situation of the continued spread of COVID-19 nationwide in April as below:

Indonesian health authorities have reported 4.6 confirmed cases of COVID-19 per 100,000 population from March 15-April 11. Disease transmission has been reported nationwide, with Jakarta the most at risk reporting 11 COVID-19 cases per 100,000 population, followed by West Java Province (5 COVID-19 cases per 100,000 population). This represents the most complete data available as of April 14.

Older individuals and people of any age with chronic medical conditions or compromised immunity should consider postponing nonessential travel, including domestic travel, and take special precautions to avoid becoming ill, especially where sustained community transmission of COVID-19 is ongoing. All individuals should monitor their health and limit interactions with others for 14 days after returning from travel.

We hope you are staying safe and healthy through these unusual times!

FlyGarudaIndonesia team

Dear passengers,

We would like to inform that Garuda Indonesia would offer a round-trip flight from Narita to Manado starting as soon as March 2, 2023. This flight will be the second route already operated by Garuda connecting Indonesia and Japan apart from the Jakarta - Denpasar route.

Narita-Manado flights (round-trip ) will be operated once per week using A330-300 aircraft with a capacity of 251 seats, consisting of 36 Business Class seats and 215 Economy Class seats. 

The flights schedule as follows:

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear our passengers,
 

Gauda Indonesia would like to inform that Auto GDS refund will be reinstated effective from 16FEB2023 for totally unused tickets only.

AUTO GDS Refund is only valid for Fully/Totally Unused Tickets.

Partially used tickets and/or been exchanged (reissued) tickets must be processed through Refund Application (RA) via BSPLINK and send the request to us before processing.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear our passengers,

Garuda Indonesia would also be having additional Jakarta flight in our Summer 2023 schedule and resume our flight service for SUB-SIN-DPS-SIN-SUB flight service with schedule as follows:

*Above flight schedule is correct as of today and subject to changes with/without prior notice.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear our passengers,

We are pleased to annouce that Garuda Indonesia will be resuming our morning first flight out from Singapore to Jakarta, GA823 from 13 February 2023. Operating by B738, 6 times weekly.

With this resume, we will have more connective from Singapore to Indonesia Domestic destinations.

Flight schedule as follows:

Above flight schedule is correct as of today and subject to change with/whout prior notice.

Please find available beyond Jakarta to Indonesia domestic possible connective with GA823 flight schedule as follows:

Above flight schedule is correct as of today and subject to change with/whout prior notice.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear passengers,

We would like to update you the latest flight schedule  from January 01^st to 31^st 2023 with new routes resumption: DPS-MEL and DPS-ICN2.

You can find the flight schedule by clicking HERE.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear Sir/Madam,

We would like to update you the latest flight schedule  from December 01^st to 31^st 2022 with new routes resumption: DPS-MEL and DPS-ICN2.

You can find the flight schedule by clicking HERE.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear Sir/Madam,

We would like to send you the updated flight schedule of CGK-DPS-CGK and CGK-SUB-CGK from October 01st to 31st 2022.

You can find the flight schedule by click HERE.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear our passengers,

As Garuda Indonesia cautiously starts its financial redemption, services from Jakarta to Melbourne restart in November.

The airline is just dipping its toes back into widebody operations, and according to ch-aviation.com, it is operating less than a third of its twin-aisle fleet. Starting on November 23rd, Garuda will operate the twice-weekly service using one of its 12 Airbus A330-300s, with room for 36 passengers in business class and 215 in economy class.

Garuda flight GA716 will leave Jakarta Soekarno-Hatta International Airport (CGK) on Wednesday and Saturday at 21:00. It will arrive at Melbourne International Airport (MEL) at 07:35 the next day and depart as flight GA717 on Thursday and Sunday at 09:10, arriving in Jakarta at 12:15.

Should you require more information, please contact our supporting email cs@flygarudaindonesia.com

Thank you in advance for your kind cooperation.

FlyGaruda Indonesia Team

Dear Sir/Madam,

We would like to send you the updated flight schedule of CGK-DPS-CGK and CGK-SUB-CGK from October 01st to 31st 2022.

You can find the flight schedule by click HERE.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear our passengers,

The following provisions are the travel document requirements during the public activity restrictions (PPKM) effective from 29 August 2022 until further notice:

1. For passengers aged ≥ 18 years and have already been vaccinated the third dose (booster): must present Third dose Vaccine Certificate.

2. For passengers aged ≥ 18 years and have already been vaccinated the second dose: Not allowed to travel

3.  For passengers aged ≥ 18 years and have already been vaccinated the first dose: Not allowed to travel

4. For Foreigner aged ≥ 18 years and coming from overseas travel: must present Second dose Vaccine Certificate (not required to show a negative RT PCR test or RT antigen)

5. For passengers aged 6 - 17 and Already been vaccinated the second dose: must present Second dose Vaccine Certificate (not required to show a negative RT PCR test or RT antigen)

6. For passengers aged 6 - 17 and Already vaccinated the first dose: Not allowed to travel

7. For passengers aged 6 - 17 and unvaccinated due to coming from foreign country (connecting): not required to show a vaccine certificate, negative RT PCR test or RT antigen

8. For passengers aged 6 - 17 and unvaccinated due to special health conditions/comorbid diseases: must show a doctor's statement from a Government Hospital stating that the person concerned has not/or is unable to take part in the COVID-19 vaccination;

9. For passengers aged under 6 years (not vaccinated): Mandatory with travel companions and strictly enforce health protocols (excluded from vaccine travel requirements and PCR/antigen test results)

Important Notes:

- Negative COVID-19 test results must be published from one of the health facilities registered on the Indonesian Health Ministry that you can find here and passengers must make sure that it is uploaded to the eHAC system integrated to PeduliLindungi app by the health facility.

.- If there is a different requirement between the origin and destination, the regulations follow the more stringent requirements or follow the local Port Health Office (KKP) policies

-  All passengers required to fill Electronic Health Alert Card (eHAC) that that is integrated with the PeduliLindungi app which can be downloaded on Android and iOS

- Passengers with urgent traveling purposes and are not yet or cannot be vaccinated due to medical reasons based on a statement letter from a medical specialist from a Government Hospitals may continue their journey by providing negative RT-PCR results based on the destination requirements.

- Passengers departing from areas that do not have RT-PCR test facilities that can publish results in a short time are encouraged to confirm the policy of the departure airport authority by contacting the local Garuda Indonesia branch office

- Passengers departing from border areas and 3T areas (tertinggal, terdepan & terluar) where there are no Health facilities which provide COVID-19 Test facilities (RT-PCR or Rapid Antigen test) and already received the first dose of vaccination or have not been vaccinated could continue to depart with the certain conditions.

- Domestic transit/connecting flight passengers (without exiting the transit area) may follow the final destination requirements

- International flight passengers entering Indonesia with a connecting to domestic flight destination must follow the international arrival requirements (please see International Flight Entering Indonesia below) and the final domestic destination requirements as above.

- Foreigners who are not/yet vaccinated and are leaving the Indonesian territory through a transit/connecting domestic flight are not required to show a vaccine certificate, as long they do not leave the airport area during transit and are permitted by the local Port Health Authority (KKP) at the departure airport.

-  Additional requirements referring to local provisions Bali (DPS), for passengers already vaccinated the first dose / not yet vaccinated so it must be accompanied by a negative PCR / Antigen result: If the negative test result for COVID-19 has not been integrated with PeduliLindungi, the negative test result printout of the RT-PCR test must be accompanied by a barcode / QR Code.

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government. 

Passengers are requested to download and use the PeduliLindungi application for the process of checking flight requirements documents (vaccine certificates and negative COVID-19 test results) at the departure airport. We recommend that passengers also carry a print out of the original required documents (vaccine certificate and negative COVID-19 test result) before arriving at the departure airport as back up.

For detailed destination requirements, please contact us through  24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our valued passengers,

Hereunder is the latest Information entering Indonesia:

You may access updated Indonesian entry requirements on the IATA Travel Center  and Indonesian Immigration site.

1. Indonesian Citizens (WNI): All Indonesian citizens are allowed to enter Indonesia

2. Foreign Citizens (WNA):

Foreign Citizens from all foreign countries who will enter Indonesia, either directly or by transitting in foreign countries, are temporarily prohibited from entering Indonesia unless they meet one of the certain criteria.

Foreigners with tourism purposes may enter Indonesia with certain provisions.

Documents Requirements & Health Protocols:

1. Comply with the health protocols set by the Indonesian government

2. Show RT-PCR test result:

• For Indonesian Citizens (WNI) that has been vaccinated for the second or third dose, do not required to show a negative RT-PCR test result
• For Foreign Citizens (WNA) that has been fully vaccinated dose, do not required to show a negative RT-PCR test result

3.Show a complete (full dose) COVID-19 vaccine card/certificate (printed/digital) that has been done minimum 14 days before departure date written in English or origin country language.

4. In the event that international travelers carry out centralized quarantine with self-financing, they are required to show proof of payment confirmation for booking quarantine accommodation from the accommodation provider while staying in Indonesia.

5. Upon arrival, the passenger must go through an Isotermal Molecular test (NAAT/similiar) or RT-PCR test at the arrival airport in order to determine the health status of international travelers, and are required to undergo centralized quarantine with the following conditions:

• 5 x 24 hours for International Traveller who have not been able to get vaccinated or just received first dose of vaccine
• For International Travellers who have received the second or third dose of vaccine, they are allowed to continue their journey
• For International Traveler under 18 years of age or 18 years old and in need of special protection, the duration of quarantine follows the provisions imposed on parents or caregivers/travel companions.
• For International Travellers with special health conditions or comorbid diseases that cause travellers to have not and/or are unable to take part in the COVID-19 vaccination, they are allowed to continue the journey by being obliged to attach a doctor's certificate from the Government Hospital of the country of departure stating that the person concerned has not and/or has not. can follow the COVID-19 vaccination

6. In the event where International Traveller arrival showed symptoms and/or have body temperature above 37.5 celcius degree, must do RT-PCR retest, will be given to Indonesian citizens (WNI) at the Indonesian government expense and Foreign citizens (WNA) at their own expense

7. In the event where a Foreign Citizen (WNA) is unable to pay for their quarantine and/or medical treatment expenses, then the sponsor-ministry/institution/company that has given consideration/permission for the foreigner to enter the Indonesian territory may be held accountable

8. Foreigners and Indonesian citizens traveling abroad with the purpose of traveling can enter the territory of Indonesia through the specified entry point by fulfilling the requirements above, and must attach certain documents.

For details of requirements for foreign nationals allowed to enter Indonesia, please contact us through 24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our passengers,

We would like to inform that Garuda Indonesia will operate extra 3 times weekly flight services between Singapore and Jakarta and resuming our Singapore to Bali, Denpasar service since Aug 01^st 2022.

Flight schedule as follows:          

Note: Above flight schedule is correct as of today and subject to changes with/without prior notice.

And please also be reminded that passengers can now have early check-in at our Singapore Changi Airport 5 hours prior to departure time at Terminal 3 for their Singapore to Jakarta flight.

Should you need any further assistance, please feel free to contact us through our 24/7 supporting email cs@flygarudaindonesia.com

FlyGaruda Indonesia Team

Dear our passengers,

We would like to inform that Garuda Indonesia will resume our Singapore to Bali return flight service with effective 01 July 2022.

With this resume, Garuda Indonesia will also add extra 3 times weekly flight services between Singapore to Jakarta.

Flight schedule as follows:

Above flight schedule is correct as of today and subject to changes with/without prior notice.

Together with our Code-Share flight services with Singapore Airlines and KLM, we would be able to offer more flight option for passenger should they need to return or departs on days which we are not operating.

Please find our available code-share partners flight schedule as follows:

Please also be informed that International transit in Denpasar/Bali is now permitted.

Maximum of 8 hours connecting time with baggage tag through to final destination (depends on Interline agreement).

For detailed destination requirements, please contact us through  24/7 support email cs@flygarudaindonesia.com .

FlyGaruda Indonesia TEAM

Dear our passengers,

We would like to inform the Flight Schedule for March 2022 as follows:

We would like to remind that GA836, Jakarta to Singapore is a Vaccinated Travel Lane flight which required travelers (except Singapore citizens (SC)/Permanent Resident (PR) and Long-Term Pass holders (excluding Work Permit holders) who are returning to Singapore and have been fully vaccinated) to apply Vaccinated Travel Pass 03 – 60 days before depart to Singapore.

Please also note that GA836/GA837 Jakarta – Singapore – Jakarta will be operating daily on/after 27 March 2022.

Schedule is correct as of now and updated in the system.

Please note that flight schedule might change with/without prior notice

For more information or support needed, kindly contact us through our email: cs@flygarudaindonesia.com

Thank you & Have a nice day!

FlyGaruda Indonesia TEAM

Dear our passengers,

The following provisions are the travel document requirements during the public activity restrictions (PPKM) effective from 3 January 2022 until further notice:

Important Notes:

1. Negative COVID-19 test results must be published from one of the health facilities registered on the Indonesian Health Ministry that you can find here and passengers must make sure that it is uploaded to the eHAC system integrated to PeduliLindungi app by the health facility

2. If there is a different requirement between the origin and destination, the regulations follow the more stringent requirements or follow the local Port Health Office (KKP) policies

3. All passengers must fill Electronic Health Alert Card (eHAC) that that is integrated with the PeduliLindungi app which can be downloaded on Android and iOS

4. Passengers under 12 years old exempt from vaccine requirements and are allowed to fly if accompanied by a family member proven with a Family Certificate and by showing a COVID-19 test result maksimum 3 x 24 hours

5. Passengers with urgent traveling purposes and are not yet or cannot be vaccinated due to medical reasons based on a statement letter from a medical specialist from a Government Hospitals may continue their journey by providing negative RT-PCR results based on the destination requirements

6. Passengers departing from areas that do not have RT-PCR test facilities that can publish results in a short time are encouraged to confirm the policy of the departure airport authority by contacting the local Garuda Indonesia branch office

7. Passengers departing from border areas and 3T areas (tertinggal, terdepan & terluar) do not apply the health certificate provisions as required

8. Domestic transit/connecting flight passengers (without exiting the transit area) may follow the final destination requirements

9. International flight passengers entering Indonesia with a connecting to domestic flight destination must follow the international arrival requirements (please see International Flight Entering Indonesia below) and the final domestic destination requirements as above

10. Foreigners who are not/yet vaccinated and are leaving the Indonesian territory through a transit/connecting domestic flight are not required to show a vaccine certificate, as long they do not leave the airport area during transit and are permitted by the local Port Health Authority (KKP) at the departure airport.

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government. 

Passengers are requested to download and use the PeduliLindungi application for the process of checking flight requirements documents (vaccine certificates and negative COVID-19 test results) at the departure airport. We recommend that passengers also carry a print out of the original required documents (vaccine certificate and negative COVID-19 test result) before arriving at the departure airport as back up.

We are not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

For detailed destination requirements, please contact us through  24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our valued passengers,

Hereunder is the latest Information entering Indonesia due to Corona Virus Pandemic:

You may access updated Indonesian entry requirements on the IATA Travel Center  and Indonesian Immigration site

1. Indonesian Citizens (WNI)

All Indonesian citizens are allowed to enter Indonesia

2. Foreign Citizens (WNA)

Foreign Citizens from all foreign countries who will enter Indonesia, either directly or by transitting in foreign countries, are temporarily prohibited from entering Indonesia unless they meet one of the certain criteria.

Foreigners with tourism purpose may enter Indonesia with the following provisions:

1. Entry points only via I Gusti Ngurah Rai International Airport (DPS) Bali or Hang Nadim International Airport (BTH) Batam or Raja Haji Fiisabilillah International Airport (TNJ) Tanjung Pinang 

2. Short Visit Visa holders or other entry permits in accordance with the applicable laws and regulations

3. Show proof of health insurance/travel insurance ownership with minimum coverage value of USD25,000 which includes COVID-19 treatment financing

4. Proof of booking confirmation and payment of accomodation during stay in Indonesia

Documents Requirements & Health Protocols:

1. Comply with the health protocols set by the Indonesian government

2. Show a negative RT-PCR test result which sample taken in the country of origin within a maximum of 2 x 24 hours before departure upon health checks or attach it on the Indonesian eHAC system on the PeduliLindungi App (download for Android / iOS)

3. Show a complete (full dose) COVID-19 vaccine card/certificate (printed/digital) that has been done minimum 14 days before departure date written in English or origin country language

4. In the event that international travelers carry out centralized quarantine with self-financing, they are required to show proof of payment confirmation for booking quarantine accommodation from the accommodation provider while staying in Indonesia

5. Upon arrival, the passenger must go through an Isotermal Molecular test (NAAT/similiar) or RT-PCR test at the arrival airport in order to determine the health status of international travelers, and are required to undergo centralized quarantine with the following conditions:

- 7 x 24 hours for International Traveller who have received the first dose of vaccine

- 5 x 24 hours for International Traveller who have received the second dose of vaccine

- 3 x 24 hours for International Traveller who have received the third dose of vaccine

For International Traveler under 18 years of age or 18 years old and in need of special protection, the duration of quarantine follows the provisions imposed on parents or caregivers/travel companions.

6. Chief of foreign country representatives and their families who are assigned to Indonesia may carry out a self-quarantine at their private residence 7x24 hours for International Traveller who have received the first dose of vaccine or 5x24 hours for International Traveller who have received the full dose of vaccine

7. In the event where RT-PCR retest upon arrival showed a positive result, medical treatments on a isolation/health facilities based on the symptoms level will be given to Indonesian citizens (WNI) at the Indonesian government expense and Foreign citizens (WNA) at their own expense

8. In the event where a Foreign Citizen (WNA) is unable to pay for their quarantine and/or medical treatment expenses, then the sponsor-ministry/institution/company that has given consideration/permission for the foreigner to enter the Indonesian territory may be held accountable

9. On the 4th, 6th and 3rd (morning) day of the quarantine, both Indonesian (WNI) & Foreign Citizens (WNA) must go through another NAAT/RT-PCR test

For details of requirements for foreign nationals allowed to enter Indonesia, please contact us through 24/7 support email cs@flygarudaindonesia.com

FlyGaruda Indonesia TEAM

Dear our passengers,

Based on the assessments and forecasts of the magnitude of change in the Covid 19 epidemic in the near future, GA has issued relevant policies to maintain a safe environment as well as initiate tourism restoration steps.

Passengers please check the following specific policies:

1. Passengers are required to wear masks Onboard & in Airport Area:

To ensure the safety and comfort of passengers as well as to prevent the spread of the Covid 19 pandemic, we encourage passengers to use reusable non-medical mask at the airport and during the flight.

Passengers should also prepare their own masks and personal hygiene kits before flying.

2. List of available routes:

3. List of suspend routes

Other routes which are not listed in the table above are still operating with reduced frequency or some flights may not be available. Passengers should check your flight status regularly to avoid any possible incidents.

Dear our passengers,

We would like to annouce that from March 20, 2020, flights to / from Australia and the Netherlands will continue to operate with frequencies adapted to passengers’s needs.

Garuda Indonesia currently operates the Jakarta-Amsterdam and Jakarta-Sydney, Denpasar-Sydney, Jakarta-Melbourne, Denpasar-Melbourne, Jakarta-Perth and Denpasar-Perth routes. Meanwhile, the subsidiary of low-cost airline, Citilink, serves Denpasar-Perth.

Passengers should check flight schedules regularly to make the most appropriate adjustments.

Dear our passengers,

We would like to annouce that from March 5, 2020, flights to and from Incheon, Seoul, and South Korea will operate normally.

Garuda Indonesia currently has a total of 14 flights per week to and from Seoul, including the Jakarta - Seoul route etc. and the Denpasar - Seoul route etc. Each service is served 7 times per week.

Dear our passengers,

Due to the effects of the Covid-19 pandemic, some flights will suspend until further notice. The list of temporarily suspended flights is as follows:

Other flights are still operating but may be reduced frequency and will be notified regularly to passengers when any changes are made.

Passengers should regularly check flight schedules on our website.

Dear our passengers,

In order to facilitate the citizens from Indonesia, Australia and the Netherlands to return home during the developing COVID-19 pandemic, Garuda Indonesia is currently operating routes to / from Australia and the Netherlands with less frequency. Operating routes includes:

- Jakarta - Amsterdam

- Jakarta - Sydney

- Jakarta - Melbourne

- Jakarta - Perth

- Denpasar - Sydney

- Denpasar - Melbourne

- Denpasar - Perth

Passengers should regularly check their flight schedules to be proactive before possible changes.

Dear our passenger,

From March 20, 2020 any refund request by the cash has been rejected by GA during this COVID-19 period.

Instead, passengers can be refunded in the form of the open ticket or in the form of Electronic Miscellaneous Document (EMD)

Option 1: Open ticket

Case 1: If your flight has been cancelled by the Airlines and your flight belongs to the GA policy during the Covid 19, you will be allowed to change 1 time (by rescheduling/rerouting) with the new travel period until 31 December 2021.

Further provisions:

- Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period. (Please email us to receive the list of black-out dates). If the new travel dates fall on black-out period, fare differences and taxes apply.

- Reroute without any additional charge applies to a flight of equal or lesser value.

  Fare and taxes difference apply with waiver on reissue fee.

  Apply to change in Point of Origin or Point of Destination or Transit point or Stopover.

Please note that:

- No-show fee will be applied if reservation is not cancelled (through rescheduling/rerouting/extend ticket validity or refund) by passenger before departure.

- For code-share flights with other airline, rescheduling must be to the same fare-class. For a different fare-class, there will be additional charge

Case 2: If your flight is not part of the GA policy during the Covid 19 period and you would like to cancel, you will be allowed to change 1 time (by rescheduling/rerouting) with the new travel period follow the validity of your original ticket.

- Reissue fee, fare and taxes difference are still applied.

- Reschedule apply to change in Point of Origin or Point of Destination or Transit point or Stopover

Option 2: Electronic Miscellaneous Document (EMD)

• If your flight belongs to the GA policy during the Covid 19 period and is cancelled by the Airline, you will get a refund in the form of EMD voucher with travel validity by 31 December 2021 (Complete Travel)
• If your flight is not part of the GA policy during the Covid 19 period and you would like to cancel, you will get a refund (after deducting cancellation fee according to ticket conditions) in the form of EMD voucher with travel validity within 01 year from the issued EMD date (Complete Travel).

Further provisions:

• Full or partially unused amount will be refunded in the form of Electronic Miscellaneous Document (EMD). EMD is non-refundable.
• EMD may be used for new tickets, pre-paid baggage or seat selection.
• EMD value may not be used in one-time transaction. Residual balance will be reissued into another EMD.

*** Conditions for application of GA policy in the Covid 19 period:

• Domestic Flight: Valid for tickets issued on/before 31 May 2020 with  travel dates from 24 January 2020 - 30 June 2020
• International Flight: Valid for tickets issued on/before 23 April 2020 with  travel dates from 24 January 2020 - 31 July 2020
• Combination flight (International & Domestic) refers to the International Flight condition

Customers who have booked tickets through our website and have flights belong to one of the above cases please contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

We appreciate your understanding of this inconvenience.

Dear our passengers,

Based on the regulations of the Vietnam Civil Aviation Administration on the use of masks on aircraft and at airports, we would like to inform customers of the following regulations when arriving to / departing from Vietnam:

- Passengers are required to equip with a mask and use a mask during the flight

- Passengers who do not equip themselves with masks before boarding for all domestic and international flights departing from Vietnam will be denied transportation.

This regulation will take effect from 00:00 on March 15, 2020.

We hope passengers comply with these requests.

FlyGaruda Indonesia TEAM

Dear our passengers,

Garuda Indonesia ensures that flights to and from Incheon, Seoul, South Korea will operate normally according to the Ministry of Foreign Affairs’ policy regarding the prohibition to enter and transit Indonesia for travelers who have visited several cities in Iran, Italy and South Korea in the last 14 days.

GA also guaranteed to coordinate with the relevant ministries to carry out preventive activities such as sterilizing aircraft, replacement of HEPA filter for aircrafts which previously operated the routes, and routine medical check-up for air crew before departing and after arriving to mitigate the spread of Covid-19 risk.

Dear our passengers,

From March 29, 2020, Garuda Indonesia and low cost carrier (LCC) airline, Citilink Indonesia will serve flights from and to Yogyakarta through Yogyakarta International Airport, Kulon Progo in order to improve Garuda Indonesia services through the international airport facilities.

Dear our passenger,

We would like to inform a good new for our valuable passenger!!!

Starting March 1, 2020, flights to and from Batam, Denpasar, Yogyakarta, Labuan Bajo, Lombok, Malang, Manado, Toba (Silangit), Tanjung Pandan and Tanjung Pinang will receive a discount of up to 50% according to Government's promotion policy in boosting the recovery of the country’s tourism due to the effects of the Covid-19 epidemic.

The discount program will be implemented over 3 months from March 1, 2020 to May 31, 2020 and will have approximately 65,000 seats per month allocated at a discounted price.

Please visit our website [SITE_LINK] or contact us through our 24/7 supporting email:cs@flygarudaindonesia.com  to receive these special fares.

FlyGaruda Indonesia TEAM

In order to prevent the spread of the Corona virus in Indonesia before the complicated situation of the disease in this period, Garuda Indonesia airline temporarily suspended flights to and from Beijing; Shanghai; Guangzhou; Zhengzhou and Xian starting from February 5, 2020.

However, flights to and from Hong Kong are still served with the full supervision of the relevant authorities.

Passengers should regularly check flight schedules through social media to be proactive in their flights.

For more detailed information on refund mechanism, please visit our website https://www.flygarudaindonesia.com/ or contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

Passengers will not have to worry about oversized luggage because Garuda Indonesia will provide an additional 10 kg of free luggage for flights from and to Singapore, Hong Kong, Bangkok, Kuala Lumpur, Guangzhou, Sydney, Melbourne and Perth.

Please select your flight quickly as this promotion is only valid for passengers who book tickets from November 15, 2019 to March 31, 2020 and depart from January 13, 2020 to March 31. March 2020.

For further information, please visit our website https://www.flygarudaindonesia.com/ or contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

From April 23, 2018, Garuda Indonesia airlines provides a direct flight from Mumbai to Bali with a frequency of two days per week (on Monday and Thursday every week) to help customers get the most convenient flight experience.

The other good news is that Garuda Indonesia airline will also increase the frequency of flights to three times a week on Monday, Thursday and Saturday every week from June 2, 2018.

For further information, please visit our website https://www.flygarudaindonesia.com/ or contact us through our 24/7 supporting email: cs@flygarudaindonesia.com

5-Star Airline with luxury and comfort services to international and domestic destinations are waiting for you to experience.

Due to concerns over Apple’s recall of selected MacBook Pro - Retina 15 inch laptops because their batteries potential to catch fire, Garuda Indonesia will not accept units sold between September 2015 and February 2017 from being carried on board all aircrafts, either as check-in or carry-on baggage

In the future, Garuda Indonesia is looking forward to being connected to more than 1,000 destinations worldwide.

Garuda Indonesia enhances their image and services by First Class Limousine service, First Class Lounge, First Class Cabin Interior, First Class In-Flight Entertainment & Connectivity, First Class Dinning Experience, and First-Class Assistant.

Garuda Indonesia is recognized as 5-star airline rating from SKYTRAX, the international air transport rating organization based in London. Garuda Indonesia receives this "5-Star Airline" rating since 2014.

Direct flights from Denpasar, Bali on Wednesday 29/30 November 2017, referring to the reopening of Ngurah Rai International Airport.

Garuda Indonesia is proudly to receive the World’s Best Cabin Crew from 2014 – 2018 by its strengthen and great services.

Garuda Indonesia has newly introduced a new concept of service designed to invite passengers to experience Indonesia at its best. This new concept of Indonesian hospitality is applied into several icons to delight the five senses and touch the heart of each human being. Passengers will have chance to enjoy our services from the first click to book their ticket until their arrival at the destination.

Dear our passengers,

We would like to announce the requirements and instruction for international and domestic passengers travelling to/from Indonesia in the period of Covid 19 as followings:

1.For the international flight:

a. Outbound Indonesia: Passengers should refer to each destination country's measure which is provided on the IATA Travel Center:

https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm

b. Inbound Indonesia:

- There is no restriction for Indonesian Citizens entering Indonesia territory, as long as it follows the document requirement.

- Please refer the following information for the Exemption policy of foreigners:

The following foreign citizens are allowed to enter Indonesia according to Indonesian government regulations:

1. Foreign citizens who hold Limited Stay Permits (KITAS) and Permanent Stay Permits (KITAP)

2. Foreign citizens holders of Diplomatic and Service Visas

3. Foreign citizens who hold Diplomatic Stay Permits and Official Stay Permits

4. Medical aid, medical support, food and humanitarian reasons

5. Transportation Crew

6. Foreign citizens who will work on national strategic projects

Conditions for above foreign citizens to enter Indonesia territory:

1. Provide a COVID-19 Free Health Certificate with a non-reactive Rapid test result or negative PCR/Swab test result

2. Has been 14 (fourteen) days in the region/country that is free of Covid-19 virus

3. Any passenger who is unable to provide a Health Certificate with a negative PCR/Swab test result must sign a statement letter of willingness to be quarantined and carry out a PCR test upon arrival in Indonesia.

Information of the policy can be accessed through Indonesian Immigration website:

https://www.imigrasi.go.id/berita/detail/informasi-terkini-kebijakan-imigrasi-terkait-covid-19

These measures are temporary and shall be evaluated pursuant to further development.

2.For the domestic flights:

Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.

For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:

Health Certificate Validity Period

Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

• Health Certificate with a non-reactive Rapid test results valid maximum 14 days from the health facility issuance
    - Limited to passengers with flight destined to Biak the result valid maximum 7 days from the health facility issuance

• Health Certificate with a negative PCR/Swab test results valid maximum 14 days from the health facility issuance

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.

Install PeduliLindungi App
Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on the following links:
  • Android Play Store
  • Apple App Store 

Wear Masks Onboard & in Airport Area
Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card
For those of you entering Indonesia and or flying domestic flights within Indonesia are required to fill a Health Alert Card from the Indonesian Ministry of Health. For more convenience & to avoid queueing, we suggest using E-HAC (Electronic Health Alert Card) app for Android smartphone users that can be downloaded here before your journey.
If you don’t have the E-HAC app, Health Alert Card will be given in departure airport or onboard before landing.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in.

We are not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.